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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
Use of communication systems will include that required in routine operations and may occur by day or night and in a variety of work contexts, including: | in confined spaces, exposed conditions and controlled or open environmentsin a workplace, terminal, warehouse or depotin a vehicleon a vesselon a trainon a worksiteat a client's workplace |
Communication systems may include: | fixed phone systemsmobile phone, both on person or hands-freeradios including personal, hand-held or vehicle-mounted, CB, UHF, VHF, SSB, marinePA systems on passenger vehicles, trains and aircraft |
Worksite communication may include: | active listeningtwo-way conversationquestioning to obtain information and/or clarify information and understandingroutine oral reporting |
Communications may involve: | English-speaking personsmultilingual staffpersons with limited ability to communicate in English |
Communication problems may include: | misunderstandinglimited ability of others to communicate in Englishnoisy environments or communications channelsillegible writing or printuse of non-standard vocabularyincorrect assumption that message has been received and/or correctly understoodnot following correct communication protocols and procedures |
Communication may be with: | base personnelother drivers and workplace personnelpassengers (where applicable)managerssupervisors/team leaderssuppliers and clientsprivate and/or public sector security personnelpolice and other emergency services personnelsecurity consultantsother professional or technical stafflocal government authorities |
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: | company proceduresenterprise proceduresorganisational proceduresestablished procedures |
Information/documentation may include: | workplace communication procedures, protocols, checklists and instructionsmanufacturers specifications for communications equipmentgoods identification numbers and codesmanifests, bar codes, goods and container identificationcommunication recordssupplier and/or client instructionsmaterial safety data sheetsrelevant codes of practice including the national standards for manual handling and the industry safety codelegislation, regulations and related documentationaward, enterprise bargaining agreement, other industrial arrangementsstandards and certification requirementsquality assurance proceduresemergency procedures |
Applicable regulations and legislation may include: | relevant regulations, standards and codes of practice, including the national standards for manual handling and industry safety codesdangerous goods and freight regulations and codesrelevant Australian and state/territory OH&S legislationequal employment legislation and related policiesenvironmental protection regulations |